Privacy Policy Statement / Personal Information Collection Statement (Website)
1. Privacy Policy
1.1 This website www.hellotoby.com (“the Website”) are owned and operated by Toby Technology (HK) Limited (“the Company”, “we” or “us”). We respect personal data and are committed to full implementation and compliance with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance, Cap. 486 (“the Ordinance”).
1.2 This Policy is applicable to the users of the Website as well as any other persons that their personal data is collected, by whatever means, used and held by us.
2. Kinds of Personal Data Collected, Used and Held
2.1 Only name, email address, contact number, physical address and/or district as well as transaction records will be collected, used and held by the Company. No other personal data will be collected by the Company.
3. Purposes of the Personal Data are Held
3.1 You may provide us with your personal data at your own will. For purchasing and using the services under this Website, all personal data, i.e. name, email address and contact number, physical address and/or district are regarded as mandatory. Your purchase/service request will not be considered if you fail to provide the said mandatory data.
4. Retention and Deletion of Personal Data
4.1 The Company will retain all your personal data and the transaction records so long as is necessary for the fulfilment of (i) the purpose(s) for which they were collected and (ii) of the legal requirements. All your personal data and the transaction records will be destroyed thereafter.
4.2 Users may request deletion of their account at any time through the Profile > Account > Delete Account menus in the HelloToby app, or through HelloToby’s website. Following an account deletion request, HelloToby deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to customers, suppliers and merchant, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request. For customers, suppliers and merchant, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.
5. Accuracy and Change of Personal Data
5.1 In order to ensure the correctness of the members’ personal data, particularly contact details, retained by the Company, you may receive our request of confirmation or verification. Please feel free to contact us for correction or change of personal data or opt-out from receiving future direct promotional and marketing information.
6. Personal Data Handling and Security Measures
6.1 The personal data we collect about you will not be disclosed to any other party without your prior approval.
7. Limitation of Liability
7.1 The Company has implemented all reasonably practicable procedures, measures and steps to safeguard the security of your personal data. However, no method of transmission over the Internet, or method of electronic storage, is totally secure. We cannot guarantee its absolute security. Unless there is proved negligence, we shall not accept any liabilities therefore.
8. Third Party Websites
8.1 After clicking on an advertisement or a hyperlink button on our website, you may have left our website and entered the website of a Company’s advertising client, content provider, supplier, associated company or business partner. Your visit to these third parties’ websites is not protected by this Policy.
9. Third-Party Payment Gateway
9.1 In order to use the Company’s services, you are required to access to Stripe (which is a third-party payment gateway) and provide your personal data to Stripe for payment process.
10. Cookies
10.1 We may use “Cookies” to improve our internet service and enhance your online experience. Cookies are small file that are automatically stored on your web browser in your computer that can be retrieved by the App/Website. Cookies may be used to remember you and your preferences when you visit the Website and enable us to tailor the App/Website to your needs. The information collected by Cookies is anonymous visitor’s personalized settings information and contains no name or address information or any information that will enable anyone to contact you via telephone, email or any other means. We will not collect any personal data from you when the cookies are being used. You can disable cookies by changing the settings of your web browser. Cookies cannot be used to run programs or deliver viruses to your computer.
11. Changes in this Privacy Policy
11.1 The Company may update or amend this Privacy Policy in the future, if necessary. The revised Policy will be posted on our website with an effective date. Please visit our website from time to time for the latest information.
12. Languages
12.1 Should there be any differences or inconsistencies between the Chinese version and English version of this Policy, the English version shall prevail.
13. Access to Personal Data
13.1 Under the Ordinance, you have a right to request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please contact us.
14. Contact Us
14.1 Should you have any requests (including Opt-out), enquiries or comments to our Privacy Policy or Practice, please email us at prosupport@hellotoby.com, contact our Customer Services Officer at 37033250. In general circumstances, your requests or enquiries will be handled within 14 working days after receipt of the same and verification of your identity.
15. Effective Date
15.1 This Privacy Policy becomes effective from June 21, 2017.
Privacy Policy Statement / Personal Information Collection Statement (App)
1. Privacy Policy
1. 1 This Mobile Application (“the App”) is owned and operated by Toby Technology (HK) Limited (“the Company”, “we” or “us”). We respect personal data and are committed to full implementation and compliance with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance, Cap. 486 (“the Ordinance”). This Policy is applicable to the users of the App as well as any other persons that their personal data is collected, by whatever means, used and held by us.
2. Kinds of Personal Data Collected, Used and Held
2.1 Only name, gender, email address, contact number as well as transaction records will be collected, used and held by the Company. Since it is a mobile application (“Apps”), International Mobile Station Equipment (“IMEI”) number or Universal Unique Identifier (“UUID”) number will also be collected, used and held by the Apps service provider. No phone number and other personal data will be collected by the Company and/or its Apps service provider.
3. Purposes of the Personal Data are Held
3.1 You may provide us with your personal data at your own will. For purchasing and using the services under this App, all personal data, i.e. name, email address and contact number are regarded as mandatory. Your purchase/service request will not be considered if you fail to provide the said mandatory data.
4. Retention of Personal Data
4.1 The Company will retain all your personal data and the transaction records so long as is necessary for the fulfilment of (i) the purpose(s) for which they were collected and (ii) of the legal requirements. All your personal data and the transaction records will be destroyed thereafter.
5. Accuracy and Change of Personal Data
5.1 In order to ensure the correctness of the members’ personal data, particularly contact details, retained by the Company, you may receive our request of confirmation or verification. Please feel free to contact us for correction or change of personal data or opt-out from receiving future direct promotional and marketing information.
6. Personal Data Handling and Security Measures
6.1 The personal data we collect about you will not be disclosed to any other party without your prior approval.
6.2 We have established in place security measures and monitoring procedures to prevent unauthorized or accidental access, processing, erasure, loss or use of the data. All personnel that may access to the data will be ensured complying with the requirements of data protection.
Limitation of Liability
7.1 The Company has implemented all reasonably practicable procedures, measures and steps to safeguard the security of your personal data. However, no method of transmission over the Internet, or method of electronic storage, is totally secure. We cannot guarantee its absolute security. Unless there is proved negligence, we shall not accept any liabilities therefor.
8. Third-Party Applications
8.1 In the course of using this App, you may be directed to launch third-party applications installed in your device (such as Facebook, Youtube or email applications). Since such applications are not owned or operated by us, we are not responsible for any exposure or leakage or loss of your information or data provided and input by your and/or collected by the third-party applications. All the data and information provided and input by you and/or collected by such applications will be subject to privacy policies of the applications and/or their owners and/or developers.
9. Third-Party Payment Gateway
9.1 In order to use the Company’s services, you are required access to Stripe (which is a third-party payment gateway) and provide your personal data to Stripe for payment process.
10. Changes in this Privacy Policy
10.1 The Company may update or amend this Privacy Policy in the future, if necessary. The revised Policy will be posted on our App with an effective date. Please visit our App from time to time for the latest information.
11. Languages
11.1 Should there be any differences or inconsistencies between the Chinese version and English version of this Policy, the English version shall prevail.
12. Access to Personal Data
12.1 Under the Ordinance, you have a right to request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please contact us.
13. Contact Us
13.1 Should you have any requests (including Opt-out), enquiries or comments to our Privacy Policy or Practice, please email us at prosupport@hellotoby.com , contact our Customer Services Officer at 37033250. In general circumstances, your requests or enquiries will be handled within 14 working days after receipt of the same and verification of your identity.
14. Effective Date
14.1 This Privacy Policy becomes effective from June 21, 2017.