Move-In Deep Cleaning
Moving is an important stage in life. Toby provides professional cleaning service for your new or rental apartment and would wearing mask during service. (Enquiry: 3703 3250)
【Standardized】New Year Deep Cleaning Early Bird Offer
Celebrate the New Year with HelloToby's Early Bird Cleaning Offer! 📅 From now on till Jan 7, Book your deep cleaning service from Jan 8 to Feb 4🎟️Use code 【CNY2025】 for 12% off
Most Popular Service Packages
Ultra Cleaning
【Premium Edition】Deep Cleaning Services
12,330 Sold
Introducing the new Ultimate Deep Cleaning Service!
Use code 【DEEP24】 for a 10% discount!
No time constraints; we prioritize excellence, meticulously addressing every detail to ensure a comprehensive clean
A dedicated team of 2-3 specialists is assigned based on space size, ensuring thorough cleaning of corners and hidden areas, removing all persistent dust
Expert cleaning of windows and kitchen appliances, including the range hood and stove, to achieve pristine results
In-depth cleaning of bathrooms, covering toilets, washbasins, mirrors, and cabinets for a spotless finish
Detailed wiping of wall tiles, door frames, and furniture surfaces for a polished appearance
Organization of bed linens and all household items, maintaining a tidy and orderly environment
10% Off
$2250+
$2500+Once Off
Popular
【Premium Edition】Localized deep cleaning plan
74,768 Sold
New localized deep cleaning service available!
Enter promo code【DEEP24】 for 10% off!
Thorough cleaning of bathrooms, kitchens, doors and baseboards
Budget cleaning options available to control costs
Flexible cleaning options tailored to specific needs
Save time
Kitchen cleaning may incur additional charges due to complexity
10% Off
$540
$600+per room
Early Bird CNY Offer
【Standardized】New Year Deep Cleaning Early Bird Offer
24,768 Sold
🧧Celebrate the New Year with HelloToby's Early Bird Cleaning Offer! 🧨
📅 From now on till Jan 7, Book your deep cleaning service from Jan 8 to Feb 4
🎟️ Use code 【CNY2025】 for 12% off
🤩 Flexible cleaning hours for our Economy Deep Cleaning Service to suit your needs
🏡 Tailored for small spaces
🧹 Cleaning results depend on the number of staff and hours
Limited 8% off
$163+
$203+per hour
Standardized Move-In Cleaning Procedure
Professional Disinfection Services
Full House Drain Unclogging (additional charge)
Full House Deep Cleaning
Living Room Deep Cleaning
Bedroom Deep Cleaning
Bathroom Deep Cleaning
Kitchen Deep Cleaning
- Equipment Disinfection: Thoroughly eliminate bacteria with professional disinfectants
- Antibacterial & Deodorizing Cleaners: Effectively clean and remove odors
- Appliances: Deep disinfection with high-temperature steam (additional charge)
- Carpets/Blinds: High-temperature steam treatment to remove dirt and germs (additional charge)
Team provides professional-grade cleaning equipment
Our move-in cleaning service provides professional cleaners to ensure top-quality service. Clients are not required to supply cleaning tools, as our team brings all necessary equipment for a convenient and efficient cleaning experience. Simply relax and enjoy the professional service.
- Disinfection tools: High-temperature steam cleaners, powerful vacuum cleaners, and carpet cleaners
- Cleaners: Antibacterial & deodorizing cleaners, professional disinfectants, and multipurpose cleaners
- Disinfection tools: Disinfection sprayers, wipes, and cleaning cloths
User Reviews
5.0
Check 447 reviews
Anonymous User
5.0
Nov 27 2020
Very satisfied, friendly, considerate, very careful with dissembling and moving to ensure no damages. Good communication and very easy going, highly recommend!!
tobytestcase2
5.0
Nov 21 2024
It’s ok when you’re satisfied😌, when you can see what you want…. Um? You are
+852 980***00
5.0
Nov 06 2024
good very efficient and clean
How It Works
Step 1
Make a Reservation
Fill out a few simple questions and confirm the service details.
Step 2
Assigning a Cleaner
The confirmation email and SMS will be sent to you once the cleaner confirms the job. Normally it will take 1-3 business days.
Step 3
Service Completion
The cleaner will help you solve your household issues effectively and efficiently on the cleaning date.
Top Cleaners at Toby
Ms. Chan
5.0
Hired 580 times
My name is Ying! I have more than 10-year experience of cleaning experience. Give me 3 hours, and I will ensure you a clean and healthy space for you and your loved ones.
Ms. Lee
5.0
Hired 350 times
My name is Lee, I have more than 5 years experence of cleaning services and have served more than 500 families. Look forward to serving you and provide a spotless and comfortable living environment for your family.
Ms. Lam
5.0
Hired 450 times
Halo, this is Hwa. Babysitting, Cooking and Cleaning are my specialities. I am dedicated to providing exceptional cleaning service efficiently. No matter it is move-in cleaning, or regular cleaning task, trust me for the efficient and thorough cleaning service!
Why HelloToby Move-In Cleaning Service?
Trusted Quality Cleaning Company
The largest and most highly rated home service booking platform in Hong Kong. Our average matching time is just 3 hours. Toby Home Cleaning offers transparent pricing with no hidden fees.
Professional Skills Training
All domestic helpers undergo professional skills training and background checks, holding the official ERB Basic Certificate for Domestic Helpers.
Service Coverage Across Hong Kong
Our cleaning services cover all 18 districts in Hong Kong, ensuring we can serve you in every area.
Professional After-Sales Support
Dedicated customer service available from Monday to Sunday. We provide timely solutions to any issues, ensuring your peace of mind with every purchase.
Overview of Move-In Cleaning Services and Fee
Item | Standard Cleaning Package | Premium Edition Deep Cleaning Package |
|---|---|---|
Post-Renovation Cleaning | Superficial cleaning | Thorough cleaning from inside out👑 |
Move-In Cleaning | Superficial cleaning | Thorough cleaning from inside out👑 |
Method of Measurement | Based on hours | Based on square footage |
No Time Limit | ✘ | ✔ |
Dusting | ✔ | ✔ |
Cleaning Supplies | Provided by customer | Provided by our staff |
Natural Harmless Detergents | ✘ | ✔ |
High-Temperature Steam Sanitization | ✘ | ✔ |
Drain Cleaning/Deodorization | ✘ | ✔ |
Baseboard/Door Frame/Outer Window Cleaning | ✘ | ✔ |
Cement/Glue Stains/Paper Residue Removal | ✘ | ✔ |
Furniture/Drawer Cleaning | ✔ | ✔ |
Air Conditioner | ✔ | ✔ |
Range Hood/Exhaust Fan/Bathroom Heater/Stove | ✔ | ✔ |
Service Fee | $163/hour | $2,250+ (whole house) |
Safety Guarantees
Personal Safety Insurance
HelloToby has purchased Personal Safety Insurance for every helper in case of workplace injuries.
Home Assistant Insurance
The only firm cooperates with Insurfun and China Ping An Insurance (Hong Kong) Co., Ltd, providing Home Assistant Insurance from $28(Premium levies are not inclusive) with $100M premiums of Labor Insurance and $1M premiums of Third-party Lability Insurance.
Satisfaction Guarantee
If you are not satisfied with the service quality, we will replace the helper for you for Free! We strive to provide the best service you deserve.
FAQ
How to make an appointment for move-in cleaning service?
- 1) After completing the payment, you will receive a confirmation email. Toby will then begin matching you with a cleaner who aligns with your service goals.
- 2) Once the right match is found, you will receive a booking success confirmation email. However, the matching process is influenced by various factors (e.g., service location and schedule), and a successful match is not guaranteed.
- 3) If Toby cannot find an available cleaner, you will be notified either through a phone call or an email about the unsuccessful booking. If you choose not to reschedule, any authorised payment will be promptly refunded to your original payment method.
Can I cancel or modify the booking of move-in cleaning service after purchasing?
- Yes, you can, but the following cancellation policy applies:
Cancellation - You need to cancel at least one business day before the service usage time. You will be charged a $100 administrative fee for cancellation, and the remaining balance of the service will be refunded within 7-14 business days. If you cancel on the day of the service, no refund will be given. We suggest you continue to let the service personnel serve you.
Changes - We only accept changes made at least one business day before the service usage time, and a $50 administrative fee will be charged for each change in service. If you request changes on the day of the service, your request will not be accepted. We suggest you continue to let the service personnel serve you.
If we are unable to successfully match a service personnel, and you request to change before the service usage time, you can change the service date and time for free.
How Many Service Hours and Staff Should I Choose?
- The charges for the Premium Edition Deep Cleaning Package vary depending on the size of the unit and whether it is unfurnished or furnished. For example, larger homes and those with furniture require more cleaning time and staff, resulting in higher fees. Additionally, specific service dates or times (e.g., peak seasons) and the location of the unit (e.g., remote areas may incur additional fees) can affect the pricing. Below is a reference for the recommended number of staff for the Premium Edition Deep Cleaning Package.
- Premium Edition Deep Cleaning Package (No Time Limit)
- Below 400 sq. ft.: 2 staff members
- 401–600 sq. ft.: 2–3 staff members
- 601–800 sq. ft.: 4 staff members
- 801–1,000 sq. ft.: 4–5 staff members
- Above 1,000 sq. ft.: 5 staff members
- The charges for the Standard Deep Cleaning Service generally depend on the size of the unit. Larger homes require more cleaning time and staff, leading to higher fees. Specific service dates or times (e.g., peak seasons) and the location of the unit (e.g., remote areas may incur additional fees) can also affect pricing. Below is a reference for the suggested hours and number of staff for the Economy Deep Cleaning Service.
- Standard Deep Cleaning Service (Service Hours/Staff)
- Below 400 sq. ft.: From 4 hours / 1–2 staff members
- 400–700 sq. ft.: 4–5 hours / 2 staff members
- 700–1,000 sq. ft.: 6–7 hours / 2 or more staff members
- Above 1,000 sq. ft.: 8 hours or more / 2 or more staff members
Do I have to purchase insurance for move-in home cleaners?
- HelloToby has purchased a basic insurance plan for all home service personnel. However, since we are a platform matching jobs for service providers, we recommend that you purchase the insurance for home cleaners according to the Employees' Compensation Ordinance.
Do they need to provide professional cleaning equipment?
- Premium Edition Cleaning Service: Professional cleaning equipment provided (no need for clients to prepare cleaning tools):
- Professional Disinfection Equipment: High-temperature steam cleaner, powerful vacuum cleaner, and carpet cleaning machine
- Cleaning Agents: Antibacterial and deodorizing cleaners, professional disinfectants, and multipurpose cleaners
- Disinfection Tools: Disinfection sprayers, wet wipes, and cleaning cloths
- Standard Cleaning Service: Clients are required to provide the following cleaning tools and supplies:
- Basic Cleaning Agents: Blue Power, Cleaner, Bleach, Dishwashing Liquid, Glass Cleaner
- Basic Cleaning Tools: Bucket, Towels, Rags, Scraper, Glass Scraper, Scouring Pad, Wire Brush, Broom, Mop
Is there an additional charge for house deep cleaning services on Saturdays and Sundays?
- Premium Edition Deep Cleaning Service:
- Standard rates apply from Monday to Friday. Additional charges apply in the following cases:
- An extra HK$300 surcharge applies on Saturdays, Sundays, and public holidays.
- The month before Chinese New Year and the two weeks after are considered peak cleaning season, with additional charges. Rates vary annually and will follow the pricing listed on hellotoby.com.
- Standard Deep Cleaning:
- Pricing is based on the Chinese New Year period (no additional charges for weekends or public holidays).
Reminder before the move-in home cleaner comes
- Please ensure you are attentive to your doorbell or phone notifications so that you can promptly admit our service providers. If customers do not answer the door upon the provider's arrival, the provider will wait in the vicinity for up to 45 minutes.
- If after this waiting period the door remains unanswered, the service providers reserve the right to depart and consider the service terminated. Should customers respond after the 45-minute mark but within the booked timeframe, the service will proceed as initially scheduled.
- We will not entertain any refunds or rescheduling for these occurrences. For any adjustments to the service, please contact us at 3703 3250 during business hours at least one business day prior to the scheduled service date.
What happens if household items are damaged during the service?
- To prevent accidents, please store and secure valuable items before the service personnel arrive. Additionally, fragile items should be kept or moved in advance. If a customer discovers any damage to items caused by negligence of the service personnel matched by our company, the maximum compensation provided by our company will be HKD $300. Claims must be submitted within 48 hours; otherwise, they will not be processed. If you require professional air-conditioner cleaning services, you can independently purchase this service through our website or mobile app.
More FAQ about House Cleaning service
- For more FAQ about our home cleaning service, please refer to https://support.hellotoby.com/hc/en-us/articles/360023890633-Toby-Home-Service-FAQ-T-C
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About Move-In Cleaning Service - Housekeeping Service, House Cleaner in Hong Kong, Hong Kong Cleaning Service
Move-In Cleaning is a more complicated process than basic home cleaning as it requires extra attention to bathrooms and kitchen, and thus is a type of deep cleaning services. Pre Move Cleaning is suitable for houses (without any renovation) prior to moving in. Besides, most move-in cleaning services includes floor cleaning, pest control, kitchen cleaning and more focused deep cleaning services.
Book online now to secure your preferred move-in day and time, especially if you want to book a move-in/out cleaning service at the end of the month.
Where to find the best Move-In Cleaning services?
Legal part time domestic helpers and maids on our platform are verified and reviewed on a professional level. They are especially experienced in vacant house cleaning and move-in/out deep cleaning. We have numerous part time helper and domestic helpers that specialise in customised cleaning services such as spring cleaning. Looking for regular home cleaning, move-in cleaning or customised deep cleaning such as pest control... We are here to help you to solve different needs according to the unit size and requests!
Apart from the recommended home cleaners, I'd also like to check the average cost for move-in cleaners!
You can click "Buy now" on our webpage to see our service details and rates. Or you could download our mobile app Hellotoby to place your customised request for home cleaning. In no time, you will receive quotations from us and we will find the one who suits you most for you. Your service requests will be solved by the best solution on our platform.